Unprepared

Just had a person come in who wanted a comprehensive exam as a new patient.

He stated he had chickened out the last time he scheduled to come in but was READY this time.

He was not ready.

I mean, pretty much everywhere you go for services (the bank, a massage, buying a piece of furniture, even out to eat) requires you to read and fill out/sign something.

Why would coming to a dental office when we’ve never seen you before be any different?

Patient stares down at the paperwork and then back at the receptionist in a “how dare you hand me this nonsense” look and says:

“I can’t read this. I don’t have my glasses with me. I mean all I can see are straight lines.”

He continues to stare at the receptionist like he’s expecting her to solve his problems and magically produce a pair of glasses for him. She says

“Ok? Well we can just have the staff read over it for you then. . ”

Then he proceeds to hand to hand the receptionist his “insurance” card.

It was his pharmacy card.

If you can’t see, bring your glasses. Don’t even know how you’re driving here like that.

Patients. . .

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